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Boardwalk :: Forum List Forum Topics SM2 Email Marketing
Client229

 
 Name not in Database - 2006/12/12 15:35 I have just installed the lite version to test. I find that I can subscribe to a list, and a confirmation request is sent out. However, responding to the confirmation email gives an error

"Sorry, we couldn't find your email address in our database"

The user is, however, an existing registered user (who registered prior to the SM2 installation).

Please advise on how to overcome this problem.

Thanks
Mariana Mariana
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sm2

 
 Re:Name not in Database - 2006/12/12 16:28 Try logging in as the user and then go to the confirmation link.
The issue is that we cannot really confirm that they are a joomla user unless they are logged in.
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Client229

 
 Re:Name not in Database - 2006/12/19 14:11 I have tried to log in before subscribing, and at first it worked.

However, now another user has the same problem. Even if the user is logged in, gets that message when confirming a subscription.

If I check the backend, the user then is subscribed for that newsletter, but is unconfirmed. The only difference is that this user is an Author. CAn that make a difference?

Regards Mariana
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Client229

 
 Re:Name not in Database - 2006/12/19 14:26 I have tried to log in before subscribing, and at first it worked.

However, now another user has the same problem. Even if the user is logged in, gets that message when confirming a subscription.

If I check the backend, the user then is subscribed for that newsletter, but is unconfirmed. The only difference is that this user is an Author. CAn that make a difference?

Regards Mariana
  | | The administrator has disabled public write access.
sm2

 
 Re:Name not in Database - 2006/12/19 16:18 no it should not make any difference
We do not look at the users security level at all, just their general details and whether they exist in the client management subscribers or list subscribers

as i have said previously i will attempt to work on this for the next release
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Boardwalk :: Forum List Forum Topics SM2 Email Marketing

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